Effective Date: January 1, 2025 D’Jam Enterprises — Barrie, Ontario hello@djamservices.ca | 705-999-33661.
1. Introduction
D’Jam Enterprises (“we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website or use our handyman services.
By accessing our website or submitting information through our contact form, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of personal information:
A. Information You Provide
Through our website contact forms, you may submit:
- Name
- Email address
- Phone number
- City
- Message or service details
B. Payment Information
We do not collect or store payment information directly through our website. Any payments are handled offline or by third-party providers (if applicable).
C. Automatically Collected Information (Analytics)
We use Google Analytics to collect data such as:
- IP address
- Device and browser type
- Pages visited
- Time spent on the site
- Interactions with content
This data helps us understand website performance and improve user experience.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to inquiries and service questions
- To prepare and send estimates or quotes
- To schedule handyman services
- To maintain customer records
- To improve website performance and user experience (via Google Analytics)
- To prevent fraud or misuse of our website
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information only with trusted third parties that help us operate our business:
- Google Analytics (website usage tracking)
- Chemicloud (website hosting provider)
These third parties may have access to basic technical or usage data as part of providing their services.
5. Cookies and Tracking Technologies
Our website uses cookies through Google Analytics.
Cookies help us:
- Monitor website traffic
- Understand user behaviour
- Improve site performance
You can disable cookies in your browser settings at any time.
6. Data Storage and Security
To manage our business, customer information may be stored in:
- Our email inbox
- Local files such as Excel spreadsheets on a secure computer
We take reasonable measures to safeguard your information, including:
- Password-protected systems
- Secure hosting
- Limited access only to authorized personnel
However, no digital system is 100% secure, and we cannot guarantee absolute protection.
7. Retention of Information
We keep personal information only as long as necessary to:
- Provide our handyman services
- Meet legal obligations
- Maintain accurate business records
When no longer required, information is securely deleted.
8. Minors
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
9. Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Withdraw consent (subject to legal or contractual limitations)
- Ask how your data is used or shared
To make a request, contact us at hello@djamservices.ca.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” will always indicate the latest version.
We encourage you to review the policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, you can reach us at:
D’Jam Enterprises
Barrie, Ontario
Email: hello@djamservices.ca
Phone: 705-999-3366